Shipping policy

Freight

Fish City has kept freight charges to a minimum which includes insured courier delivery almost anywhere in NZ (New Zealand Shipping Only). We reserve the right to amend our freight charges from time to time.

We charge our freight based on the size of a parcel and additional charges may also be added to large/bulky items like Chilly Bins, smokers, gun safes, portable motors etc.... This charge will apply when you process your order.

Small Parcel - $5.99 ($0.00–$49.99)

Standard Shipping - $9.99 ($50.00–$150.00)

Free shipping on purchases over $150. This excludes items that are not shippable, bulky items and/or portable motors.

We allow pickups and can refund postage costs if you prefer to pick your item up.

Pick Up from Fish City Hamilton, 265 Kahikatea Drive, Frankton, Hamilton: Free

We dispatch your order when we receive confirmation of your cleared funds. We will normally send your order on the same or next business day. Most deliveries are overnight but there are exceptions for example inter-island or rural deliveries. Courier companies generally allow an extra working day for Rural Delivery and depending on your order size inter-island is 2 - 4 days. If you would like a more definite time frame please contact us. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Fish City takes all possible steps to ensure that delivery of your purchase is as prompt as possible but we cannot accept liability for any loss or damage arising from delay or not delivering within the allocated time. If for any reason we have not dispatched your order within 14 days or the date of order, you can cancel your order. Cancelling the order terminates the contract with Fish City and if any payments have been made for this order we will refund you.

Deliveries that are made by Couriers require a proof of delivery signature. Couriers will not leave goods at an unattended address unless requested in writing by you at the time you place your order. If you choose to instruct us for non proof of delivery then Fish City or the Courier Company will not be liable for any loss of the order.

If the nominated address is unattended when the courier calls, they will leave a delivery card which will advise you where the shipment can be collected from. Some couriers offer another delivery time for your convenience. Always check your order for damages or missing items before signing for the package.

The risk in the item or items to be supplied to you shall pass to you at the time that the item or items first leave our storage facility en route to your delivery address. Any item couriered is insured by the Courier Company. They have stringent guidelines for making claims and anything outside these guidelines will be declined. Damages or failure of deliveries need to be reported within 14 days. Please contact us and we will assist you in making the claim.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.