Refund policy

14-Day Right of Return Policy

While the Consumer Guarantee Act and Fair Trading Act provide the basis for our returns policy, we go a bit better than that……

If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with a store credit or a full refund to the value of the product's purchase price. You can return the product to our store, or send it back. With our 14-day right of return policy there are no special catches it's extremely simple! All we ask is that you return the item back to us unused and in the original packaging, making sure that the product is in the same condition as you received it in, tags still intact. The only exceptions to our returns policy are: watches, underwear, socks, ear plugs, compression clothing, which we cannot accept back due to hygiene reasons. Fish City Hamilton Gift Cards are not redeemable for cash or refundable.

NOTE: These products are still guaranteed under the Consumers Guarantees Act.

If you want to exchange something on your order for something else then simply return what you don’t want and place a new order for what you require on our website. Alternatively, you can exchange some products in store as per below.

Goods purchased for personal use have to meet a standard stated by the Consumers Guarantees Act 1993. Goods may be returned if they are not of an "acceptable quality" which means "they are not fit for the purpose intended". This means the product is defective and we are happy to refund you on the return of the item as long as it is in the original packaging and condition as when you received it. Unfortunately we are unable to refund some items due to piracy issues or any special orders. Special orders are items that are "just for you" an example of this is a non stocked product, line cut to specific length, modified rods etc. Other non refundable items include any used items, software, videos, books, DVD's and cut to length line, rope.

Refunds on returns will be processed on receipt of the goods after inspection. Please note we will not refund shipping costs on returned items.

Goods can be returned to;

Fish City Hamilton,
265 Kahikatea Drive,
Frankton,
Hamilton

Please include a copy of your original invoice as proof of purchase.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

Any goods returned should be in their original condition.